This page covers some of the most common questions we receive about Keyprowler software. If your question isn't answered here, please feel free to contact us!
To help make finding your answer easier, we've divided our FAQ up into 3 sections. Click on any question to be taken immediately to the answer. Click the "return to top" link to go back to the top of the page.
Will KeyProwler Work on my Computer?
KeyProwler is only available for XP(All Versions) and Windows Vista(All Versions). APAN Software is currently working on a Mac versions that should be released near the end of 2009.
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How does Keyprowler work?
Keyprowler works behind-the-scenes to effortlessly monitor activity on your PC and internet connection by collecting keystrokes, screenshots and other details about websites visited, chat logs and emails sent, so that you can discreetly see what's happening on your computer while you're away.
Why should I use Keyprowler?
Unlike other family or employee keyloggers, Keyprowler is entirely invisible from firewalls and anti-virus software. With just a single click, you can run Keyprowler privately and securely without running the risk that it will be discovered and uninstalled. In addition, Keyprowler puts you in complete control of your PC monitoring by letting you choose when and how to receive the information that's logged.
You can also receive color-coded reports to show you at-a-glance which applications were opened, which websites were accessed, what was typed - and when. Specify a list of "trigger words" and Keyprowler will immediately take a screenshot and highlight the word(s) you've chosen so you can know when they were used, where they were used and who wrote them.
What can I do with Keyprowler?
Keyprowler lets you instantly track, view and receive detailed logs, computer screenshots and access details from any computer you wish to monitor - from the family PC to the entire employee network. Find out what sites your children are visiting, who your spouse or partner is talking to and what your employees are doing when you're away. Keyprowler is the ultimate secure computer surveillance software.
How do I start logging?
You can start logging and recording everything with Keyprowler in just 3 easy steps:
Can I start logging when Windows starts?
Absolutely! In the Settings tab on the main screen of Keyprowler, you'll see a checkbox to enable logging when Windows starts. Simply click that box to always start Keyprowler when Windows starts. It will not be detected by your Firewall or anti-virus software.
What is "Stealth Mode"?
Stealth mode enables Keyprowler to remain completely invisible from the user, as well as third-party firewall software like Norton and McAfee. You can use Stealth Mode to keep Keyprowler hidden from view, or click a box to show Keyprowler in the taskbar and let your family or employees know that their activities are being monitored.
For peak stealth performance, we recommend clicking the following checkboxes on the settings screen:
1. Unclick the "Show Icon in Taskbar" is General Settings.
2. Click the "Start with windows" in General Settings
3. Click "Hide Program Folder" In General Settings
4. Click "Password Stealth Mode" in Command Options This helps ensure that Keyprowler is completely hidden from the user by removing common uninstall and search processes.
How do I uninstall Keyprowler?
You can uninstall Keyprowler as easily as you uninstalled it. Simply click the Keyprowler installation program that you received when you first downloaded Keyprowler. Double click it and you'll be presented with choices on how you'd like to proceed. Click Remove, and then click Next. Keyprowler will then be removed from your system.
Can I monitor my kids' computer accounts and see what they type and what sites they visit?
Keyprowler was primarily designed with your childrens' safety in mind. Simply click the start button to start logging and you're done!
Can both sides of a chat conversation be monitored - like on Windows Messenger, AOL Messenger or MySpace Chat?
With Keyprowler's advanced screenshot capturing technology, you can view both sides of a chat conversation by setting Keyprowler's screenshot capturing timeframe to 1 minute.
I forgot my password and Keyprowler is in Stealth Mode. How do I get it to come back?
Just press and hold Ctrl + Alt + Shift + P on your keyboard to bring Keyprowler back up. Advanced computer users can customize this hotkey combination to suit their needs.
My Keyprowler icon accidentally got deleted. How can I bring the software back up?
Other computer monitoring software eats up a lot of my computer's processing power and memory and makes it run noticeably slower. How much of my system resources does Keyprowler use?
Keyprowler is very memory-light and uses few system resources - so you won't notice the sluggishness that you see with higher-priced internet monitoring software. To see Keyprowler's memory usage, press Ctrl + Alt + Delete on your keyboard to bring up the Windows Task Manager. In it, you can see precisely how much (or rather, how little) of your valuable system resources Keyprowler is currently using.
As a side note, you can also prevent Keyprowler from being discovered in Windows Task Manager as well!
Do I need to have access to the computer Keyprowler is running on in order to view the reports?
No. The reports will be e-mailed to you in the timeframe you've specified. You will, however need to access that computer to view the screenshots Keyprowler has taken, as screenshots are too large to send through email. We are currently working on a compression upgrade for Keyprowler that will enable screenshots to be sent through email.
I just ordered the full version of Keyprowler but didn't get to the download page. How do I download the software?
Please Contact us and select Need Registration Key Link" from the dropdown menu on the contact page. Include your email address that you used to order the program and we will send you the download link.
What are the limitations of the free trial?
The free trial of Keyprowler is limited to 7 days of full use. After this you will need to purchase the full version to unlock the software for futher use. The logs and screenshots you captured during the trial will still be made available to you in the full version a well.
I'm using the trial version and just tried to send myself a test email, but I never received it. I checked my junk folder/spam filter and everything is fine there. Can I send myself a test email with the trial version?
You can send yourself a test email, however to keep our prices lower than our competitors, we use a free e-mail sending system for the trial version that may become overloaded at times. If you don't receive your trial test email, we recommend trying again later or upgrading to the full version of the software and remove this limitation.
I received an email from the software but I didn't see any screenshots included. Where are they?
Because of size issues, screenshots are not currently sent via email but are available for viewing in the Keylogger KeyViewer screen. We are currently working on a compression tool to keep the file size of the screenshots down, without damaging their clarity - which will let you receive them via email.
Can I buy and use Keyprowler if I'm in a different country?
Certainly! International orders are handled via our payment processor (which allows you to use Paypal, MasterCard and Visa) and you can place your order by clicking here.
Once I buy the full version of Keyprowler, can I still see the logs from when I used the trial?
Yes, the logs and screenshots you've collected from the free trial will still be available when you upgrade to the full version.
How do I get someone's MySpace, Hotmail or other password?
For legal reasons, we can't obviously tell you how to get someone's password. However, using Keyprowler, you can easily see the keystrokes that they typed and at which site the user typed them on.
Can I view and log activity on more than one computer?
With a single-user license, you can only log/monitor activity on a single computer. We offer discounts for bulk orders, so contact us and let us know how many software licenses you would like to purchase and we will give you a competitive discount for multiple licenses.
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